At the “10,000 foot level” view, the common problems Information Technology departments are faced with hasn’t changed since the early 1990s’:
- Medium to large IT departments typically need to install and maintain several thousand Windows workstations. The cost of installing and maintaining the correct list of applications and software manually for each workstation is too high.
- Many applications require IT expertise to install on each workstation. To avoid having to visit each workstation, many applications need to be repackaged in a way that lets the application be installed on thousands of workstations without needing individual IT attention for each install. Typical input fields that needs to be avoided include: EULA agreements, Install Paths, Feature sets, Product License codes etc.
- IT departments need to be able to specify which workstation and or user gets what application. For example, all workstation in accounting may need the company’s Accounting software to handle accounts receivable/payable. While the marketing department will need access to specific graphics software. Both departments will also need access to Microsoft Office. The IT group needs to associate applications based on Users Id, User Group, Active Directory Group, Workstation ID, Workstation Group, Workstation Groups based on inventory and Active Directory Workstation Groups.
- IT departments need to ensure applications are available to install 100% of the time, if one or more servers or their databases go down, end users need to remain unaffected. If users can’t use their applications they become ineffective for the duration of the outage. This can result in a huge cost to these companies.
- Applications need to be installed as quickly as possible, applications need to install quicker than it took to install their original vendor supplied MSI.
- The Application installation experience needs to be as consistent across all users as possible to reduce the number of help desk calls.
- Application usage needs to be tracked for inventory and licensing purposes.